Pre-Order Terms

PRE-ORDER TERMS — 79 DIECAST MADURAI

Last Updated: 12 October 2026

1. Meaning of a Pre-Order

A pre-order is an order placed for a product that is not immediately available for dispatch and is expected to arrive or become available at a later date.

Pre-order availability, estimated arrival dates, deposits, and payment requirements will be stated on the relevant product listing or communicated to the customer before the order is confirmed.

2. Estimated Arrival Dates

Pre-order arrival dates are estimates unless a specific date is expressly confirmed.

Arrival may be affected by manufacturer schedules, supplier availability, international transportation, customs clearance, import procedures, and courier operations.

We will communicate material changes to the expected timeline when reasonably practicable.

3. Payment and Deposits

Any advance payment, deposit, or full-payment requirement will be stated before the customer places the pre-order.

Customers should review the payment terms and the applicable cancellation and refund conditions before paying.

No deposit or payment will be treated as automatically non-refundable where a refund is required under applicable law or the agreed order terms.

4. Cancellation Requests

Customers should contact us promptly if they wish to cancel a pre-order.

Cancellation eligibility may depend on whether the product has already been sourced, allocated, imported, or dispatched, as disclosed in the applicable listing and order terms.

Any cancellation charge must be lawful, clearly disclosed, and consistent with the terms agreed at the time of purchase.

5. Delayed or Unavailable Products

If a pre-order is materially delayed or cannot be fulfilled, we will inform the customer when reasonably practicable and explain the available options.

Where the order cannot be fulfilled or a refund or other remedy is required under applicable law, the matter will be resolved accordingly.

6. Product Variations

Manufacturer packaging, colours, production specifications, and release dates may occasionally change.

We will disclose material changes that affect the product ordered and address significant differences in accordance with the applicable listing, agreed terms, and consumer protection laws.

7. Dispatch After Arrival

Once the pre-ordered product becomes available, the order will be processed and dispatched according to the stated shipping terms.

Delivery timelines begin according to the applicable dispatch and shipping arrangements, not necessarily the original pre-order date.

8. Returns and Refunds

Pre-orders are subject to the Refund & Return Policy, except where the specific pre-order terms lawfully provide otherwise.

A blanket pre-order restriction does not exclude any refund, cancellation, or other remedy required by applicable law.

9. Contact

For questions about a pre-order, estimated arrival date, cancellation, or refund, contact us through the 79 Diecast Madurai Castly storefront.