Privacy Policy

PRIVACY POLICY — 79 DIECAST MADURAI

Last Updated: 12 October 2026

1. Introduction

79 Diecast Madurai respects the privacy of customers and is committed to handling personal information responsibly.

This Privacy Policy explains how we collect, use, disclose, and protect personal information when customers visit our Castly storefront, place orders, or contact us.

2. Information We May Collect

Depending on the transaction and services used, we may receive the following information:

- Name and contact details, including telephone number and email address.
- Billing and shipping addresses.
- Order details, products purchased, payment status, and transaction references.
- Customer communications, complaints, and return or replacement requests.
- Information necessary to investigate delivery issues or product disputes.

Payment card details, banking credentials, and other sensitive payment information should be handled by the applicable payment service provider. We do not intentionally collect payment credentials that are not necessary for our business operations.

3. How We Use Personal Information

Customer information may be used to:

- Process, confirm, pack, and dispatch orders.
- Arrange delivery and communicate tracking information.
- Respond to customer enquiries and complaints.
- Assess damage, defect, incorrect-item, return, or replacement claims.
- Maintain transaction records and comply with legal and tax obligations.
- Prevent fraud, misuse, and unauthorized transactions.
- Send promotional communications where permitted and, where required, with appropriate consent.

4. Sharing of Information

We may share relevant information with Castly, payment service providers, courier companies, logistics partners, and service providers where reasonably necessary to complete a transaction or provide support.

Information may also be disclosed when required by law, a lawful government request, or to protect legitimate legal rights.

We do not sell customers' personal information as a business practice.

5. Data Security

We take reasonable steps to protect personal information against unauthorized access, disclosure, alteration, or misuse.

However, no electronic system or method of transmission can be guaranteed to be completely secure.

6. Data Retention

Personal information is retained for as long as reasonably necessary to fulfil orders, resolve disputes, maintain required business records, and meet applicable legal obligations.

Information that is no longer required will be deleted or anonymized where reasonably practicable, subject to legal retention requirements.

7. Customer Choices and Rights

Customers may contact us to request correction of inaccurate contact information, raise a privacy concern, or ask about the handling of their personal information.

Requests will be considered in accordance with applicable law and legitimate record-retention requirements.

Customers may opt out of promotional communications where an opt-out facility is provided. Essential order and service communications may still be sent.

8. Third-Party Services

Our storefront may use services provided by Castly, payment gateways, courier companies, and other third parties. Their handling of personal information may also be governed by their own privacy policies.

We are not responsible for independent data-handling practices outside our control, but we will take reasonable steps within our role to address relevant concerns.

9. Children's Privacy

Our storefront is intended for customers making purchases in accordance with applicable law. We do not knowingly seek personal information from children beyond what is lawfully necessary for an authorized transaction.

10. Policy Updates

This Privacy Policy may be updated when our business practices or applicable legal requirements change. The latest version will be published on our storefront.

11. Privacy Contact

For privacy-related questions or requests, contact us through the contact details provided on the 79 Diecast Madurai Castly storefront.