79 Diecast Madurai specializes in collectible diecast model cars and related collector products.
Customers are requested to review the product photographs, model name, brand, scale, colour, packaging type, specifications, price, and other listing details carefully before placing an order.
We do not ordinarily accept returns or exchanges solely for a change of mind or personal preference, including situations where a customer:
- Does not like the model after purchase. - Changes their mind after placing an order. - Prefers a different colour, brand, or model. - No longer wants the item after it has been dispatched. - Expected a different appearance despite the supplied item matching its material listing details.
This policy does not limit any mandatory consumer rights under applicable law.
2. Eligible Cases for Review
Customers may contact us for an assessment if:
- The product arrives damaged. - The product has a genuine manufacturing defect. - An incorrect model or item has been supplied. - The product materially differs from the description or specifications advertised. - An item is counterfeit or otherwise fails to meet applicable legal requirements. - Another circumstance arises in which a return, replacement, refund, or other remedy is required by law.
Each complaint will be reviewed based on the order details, product listing, available evidence, and applicable law.
3. Reporting a Problem
Customers should contact us as soon as reasonably possible after receiving the order, preferably within 48 hours, so that the issue can be documented and investigated promptly.
Please provide:
- The order number and purchase details. - A clear description of the issue. - Photographs of the product and packaging. - Photographs of the shipping label and outer parcel, where relevant. - An unboxing video, if available.
The 48-hour request is intended to support prompt investigation and is not an absolute deadline that removes any statutory rights or remedies.
4. Inspection and Resolution
We may request reasonable additional information and inspect the evidence before determining the appropriate resolution.
Where a claim is accepted, the resolution may include a replacement, repair where appropriate, refund, or another remedy as required by the circumstances and applicable law.
A replacement is subject to availability. If an identical replacement is unavailable, we will discuss the legally appropriate available resolution with the customer.
5. Return Authorization and Shipping
Customers should contact us and receive return instructions before sending an item back, unless applicable law or the circumstances require otherwise.
Where a return is approved, we will communicate the return address, packaging instructions, and responsibility for return shipping.
For a verified defective, damaged, incorrect, or materially misdescribed item, shipping costs and other remedies will be handled in accordance with applicable law.
Customers should pack approved returns securely and include the relevant order details.
6. Condition of Returned Items
Where a return is authorized, customers should return the product with its original packaging, accessories, acrylic case, cards, and other included components where reasonably possible.
Customers should not deliberately alter, repair, or further damage an item before the claim is assessed.
The condition of the product and packaging may be considered during the investigation, but this clause does not override any applicable consumer rights.
7. Refund Processing
Where a refund is approved or legally required, it will be processed through the applicable payment method or another lawful method agreed with the customer.
The processing time may depend on the payment gateway, bank, or financial institution. We will communicate the applicable process and expected timeline when the refund is authorized.
8. Sealed Collectibles and Packaging
Collectible products may be supplied in sealed packaging, blister cards, acrylic cases, or manufacturer packaging.
We do not ordinarily accept returns simply because a customer wishes to open a sealed collectible, dislikes its appearance, or changes their collecting preference.
However, sealed status does not exclude a valid claim involving a defect, damage, incorrect product, material misdescription, or any other remedy required by law.
9. Order Cancellation
Cancellation requests made before dispatch may be considered according to the order status and applicable policy.
Once dispatched, an order cannot ordinarily be cancelled merely because the customer has changed their mind. This does not affect any legal rights relating to non-delivery, defective goods, or other circumstances protected by law.
10. Contact and Complaints
For return, replacement, or refund requests, contact us using the details provided on the 79 Diecast Madurai Castly storefront.
We aim to assess genuine complaints fairly and resolve them in accordance with our stated policies and applicable Indian consumer protection laws.