Shipping Policy

SHIPPING POLICY — 79 DIECAST MADURAI

Last Updated: 12 October 2026

1. Order Processing

Orders are processed after successful payment confirmation and verification of the order details.

Our standard dispatch timeframe is [insert your actual dispatch timeframe] business days, excluding Sundays, public holidays, and other non-working days where applicable.

Pre-orders and products with a separately stated availability date are governed by their respective listing details and Pre-Order Terms.

2. Shipping and Delivery

We use available courier and logistics partners to deliver orders within India.

Estimated delivery dates are indicative and may vary according to the delivery destination, courier operations, weather, public holidays, and other circumstances.

A tracking number will be shared when available through the relevant order or communication channel.

3. Shipping Charges

Shipping charges, where applicable, will be displayed or communicated before the customer completes the purchase.

Any shipping offer or free-shipping promotion is subject to the conditions stated in that offer.

4. Packaging of Collectible Products

We take reasonable care to pack diecast models and their packaging appropriately for transit.

Depending on the product listing, an item may include a cardboard package, acrylic case, blister card, or other specified packaging.

Customers who collect sealed or carded models should review the product photographs and description before ordering.

5. Delivery Address and Contact Details

Customers must provide a complete and accurate delivery address and an active contact number.

We are not responsible for delays directly caused by incorrect or incomplete information supplied by the customer. If a shipment is returned due to an incorrect address or repeated unsuccessful delivery attempts, we will coordinate with the customer and courier to determine the available next steps and any applicable additional shipping charges.

Nothing in this clause excludes responsibility that cannot legally be excluded.

6. Parcel Inspection and Damage Reporting

Customers are encouraged to inspect the parcel upon delivery.

If the outer parcel appears damaged, customers should photograph the packaging before opening it, where practicable. If an item is damaged, defective, missing, or incorrect, please contact us promptly with:

- The order number.
- Clear photographs of the parcel and shipping label.
- Photographs or video showing the issue.
- An unboxing video, if available.
- A brief description of the problem.

These materials help us assess the claim. The absence of an unboxing video alone will not automatically remove any consumer rights available under applicable law.

7. Delays and Lost Shipments

If a shipment is delayed, appears lost, or has an unusual tracking status, please contact us. We will make reasonable efforts to coordinate with the courier and investigate the issue.

Where a legal remedy is required because an order has not been delivered as agreed, the matter will be resolved in accordance with applicable law.

8. International Shipping

International shipping is not offered unless explicitly stated on the relevant product listing or agreed in writing before payment.

9. Contact

For shipping, tracking, or delivery issues, contact us through the details available on our 79 Diecast Madurai Castly storefront.