Refund & Return Policy
AA Vault Collectibles Legal
At AA Vault Collectibles, we understand that condition, packaging, and authenticity matter to collectors. This policy explains how we handle cancellations, returns, refunds, damaged products, and payment-related issues. Please review it carefully before placing an order.
1. Return & Refund Eligibility
Due to the collectible nature of our products, all return and refund requests are subject to review.
Returns or refunds will generally not be accepted for:
Change of mind or personal preference.
Ordering the wrong product or selecting the wrong variant.
Preference regarding card condition, blister appearance, or packaging aesthetics where the item matches its description.
Minor cosmetic variations consistent with normal manufacturing processes.
Dissatisfaction that does not involve a verified product defect, damage, missing item, or incorrect item.
These conditions do not exclude remedies required under applicable consumer protection laws.
2. Sealed Products & Packaging
Collectors often prefer factory-sealed products. Therefore, customers should inspect the product description and available photographs carefully before ordering.
Products sold as factory-sealed should remain unopened and untampered with when a return is requested for an otherwise eligible reason.
Returns may be declined where a product has been opened, used, altered, or tampered with, except where applicable law requires otherwise.
Minor card bends, small blister imperfections, paint variations, and packaging differences may occur during manufacturing or transportation and do not automatically qualify as defects.
Any significant pre-existing damage or packaging condition specifically disclosed in the product listing should be considered before purchase.
3. Damaged, Incorrect or Missing Items
If an order arrives damaged, contains an incorrect product, or has missing items, contact AA Vault Collectibles within 48 hours of delivery.
To help us assess the issue, please provide:
Your order number.
A continuous, unedited unboxing video, if available.
Clear photographs of the shipping parcel and its packaging.
Photographs or video showing the affected product.
A brief description of the issue.
Please retain the original packaging until the claim has been reviewed.
We assess each claim individually. Missing evidence may make verification more difficult, but claims will be considered in accordance with applicable law. Failure to provide an unboxing video will not automatically remove any statutory rights you may have.
4. Resolution of Approved Claims
Depending on the circumstances, the nature of the issue, stock availability, and applicable legal requirements, we may arrange an appropriate remedy, including:
Replacement of the affected item, where available.
Partial refund for an agreed, minor issue.
Full refund where appropriate.
Another mutually agreed resolution permitted by applicable law.
No remedy will be offered in a manner that unlawfully restricts a customer's statutory rights.
5. Return Shipping
Where a return is approved, we will provide instructions for returning the product.
Responsibility for return shipping costs will depend on the reason for the return and applicable law. Where the return is due to a verified error or damage attributable to us, we will arrange or cover reasonable return shipping costs as required.
Customers must not ship items back without contacting us first, unless otherwise required by law.
6. Order Cancellation
Cancellation requests must be submitted as soon as possible.
Before dispatch: We will make reasonable efforts to cancel the order. Approved cancellations will be refunded where payment has already been collected.
After dispatch: The order may no longer be eligible for cancellation through our normal process. Customers should contact us for assistance.
Pre-orders: Cancellation requests will be assessed according to the terms disclosed at purchase and applicable consumer protection requirements.
Nothing in this section limits any cancellation or refund rights provided by law.
7. Refund Processing
Once a refund has been approved, we will initiate it through the original payment method wherever possible.
Refunds are generally initiated within 7–10 business days after approval. The time required for the funds to appear in your account depends on your bank, card issuer, UPI provider, wallet, or payment gateway.
We will communicate any additional information or action required to complete the refund.
8. Payment Processing & Failed Transactions
Payments made through our website may be processed by third-party payment gateways, banks, card networks, UPI providers, and other authorized payment service providers.
Transaction authorization, processing times, and settlement may depend on these providers.
An order is considered confirmed when payment has been successfully verified by our system. Customers should refer to their order confirmation or contact us if the payment status is unclear.
Amount Debited but Order Not Confirmed
If money has been debited from your account but you have not received an order confirmation, please contact us with your transaction reference, payment date, amount, and any available order details.
We will review the payment status and assist with verification. If the payment was not successfully received or the transaction remains pending, the relevant bank or payment provider may need to investigate or reverse the transaction.
We will not treat a payment as received merely because a customer’s account shows a debit. However, we will reasonably assist with resolving discrepancies and will not disclaim responsibility for obligations that applicable law places on us.
Declined, Failed or Pending Payments
If a payment fails, is declined, or remains pending, please check your bank or payment application before attempting another payment. This helps reduce the risk of duplicate charges.
If a failed transaction results in a debit, contact us and your payment provider for assistance.
Duplicate Payments
If you believe you have paid more than once for the same order, contact us with the relevant transaction references. Once the duplicate payment is verified, any eligible refund will be initiated through the applicable payment channel.
9. Refunds for Duplicate or Unfulfilled Orders
If an order cannot be fulfilled because the product is unavailable, or if a duplicate payment or other refundable transaction is verified, we will notify the customer and arrange the applicable refund or alternative resolution.
Refunds will be handled in accordance with the order terms and applicable law.
10. Customer Responsibilities
Customers should:
Review the product description, photographs, price, and stated condition before purchasing.
Provide accurate contact and delivery information.
Keep order confirmations and payment references until the order is completed.
Contact us promptly if an issue arises.
Preserve the product and packaging while an eligible claim is being reviewed.
These responsibilities help us resolve issues efficiently and do not override applicable consumer rights.
11. Contact Us
For cancellations, return requests, refunds, damaged items, or payment-related concerns, contact:
AA Vault Collectibles
Email: [Insert your official customer support email]
Please include your order number and a clear explanation of the issue. For payment enquiries, include the transaction reference and payment date. Do not send passwords, PINs, OTPs, or complete card details.
12. Policy Updates
AA Vault Collectibles may update this policy when necessary. Changes will be published on our website with an updated effective date where appropriate. The terms applicable to an order will be interpreted consistently with applicable law and the customer's statutory rights.
AA Vault Collectibles — Built for Collectors.
Before publishing: Replace the support email placeholder with your actual business email. I used a 48-hour reporting window and a 7–10-business-day refund processing target; confirm these match your actual operations. A policy cannot eliminate consumer rights required by Indian law, so have the final version reviewed for compliance before relying on it commercially.