Store Protocol

Privacy Policy

BLR DIECAST VAULT Legal

When you place an order or pre-order with BLR DIECAST VAULT, we may collect the following information:

  • Customer name.

  • Mobile number and WhatsApp contact details.

  • Shipping and delivery address.

  • Order details, including product name, model and quantity.

  • Payment information and transaction references.

  • Order history, payment status and delivery status.

We only collect information necessary to process orders and provide our services.

2. How We Use Your Information

Customer information may be used for the following purposes:

  • Confirming orders and pre-orders.

  • Sending payment confirmations and reminders.

  • Providing product arrival and ETA updates.

  • Sharing shipping and tracking information.

  • Maintaining customer purchase and payment records.

  • Communicating about new arrivals, restocks, offers and diecast releases, where appropriate.

  • Resolving customer queries and order-related issues.

3. Payment Information

  • Payments are accepted through the payment methods communicated by BLR DIECAST VAULT.

  • We may retain transaction references and payment records for accounting and order verification.

  • We do not ask customers to share their UPI PIN, banking passwords, OTPs or card security PINs.

  • Customers should never share confidential banking credentials with anyone claiming to represent BLR DIECAST VAULT.

4. Sharing of Customer Information

We respect customer privacy and do not sell or rent personal customer information to third parties.

Information may be shared only when necessary with:

  • Courier and logistics partners for successful order delivery.

  • Payment service providers for transaction processing or verification.

  • Relevant authorities when legally required.

Only information reasonably necessary for these purposes will be shared.

5. WhatsApp Group & Community Privacy

  • BLR DIECAST VAULT may use WhatsApp groups or communities to share product updates, pre-orders, announcements and offers.

  • WhatsApp group members may be able to view other members' phone numbers and profile information depending on WhatsApp's privacy settings and group features.

  • Customers who prefer not to share their contact details with other group members may communicate with us through direct messages.

  • Customers are requested not to share another member's personal information without permission.

6. Data Protection & Security

  • We take reasonable steps to protect customer information against unauthorized access, misuse, loss or disclosure.

  • Customer order and payment records are maintained only for legitimate business, accounting and operational purposes.

  • Access to customer information is limited to people who need it to manage orders and provide services.

However, no electronic communication or storage system can be guaranteed to be completely secure.

7. Data Retention

  • Customer information may be retained for as long as necessary to fulfil orders, manage transactions, resolve disputes and comply with applicable legal and accounting requirements.

  • Information that is no longer required will be deleted or securely disposed of, where reasonably possible and legally permitted.

8. Customer Rights

Customers may:

  • Request information about the personal data we maintain about them.

  • Request correction of inaccurate contact or delivery details.

  • Request deletion of personal information, subject to applicable legal, accounting and business record-retention requirements.

  • Contact us regarding concerns about the use of their personal information.

9. Third-Party Services

BLR DIECAST VAULT may use third-party services such as WhatsApp, courier companies and payment platforms to provide its services.

These services operate under their own privacy policies and terms. We are not responsible for the independent privacy practices of third-party platforms.

10. Changes to This Privacy Policy

BLR DIECAST VAULT reserves the right to update or modify this Privacy Policy when necessary.

Any updated version will be communicated through our official communication channels or made available to customers.