Store Protocol

Refund & Return Policy

Collector's Corner Legal

Refund & Return Policy

Non-Returnable Situations

Collector's Corner does not accept returns, refunds, or exchanges for:

  • Change of mind or collector preference.

  • Packaging condition or packaging preference.

  • Ordering mistakes made by the customer.

  • Dissatisfaction unrelated to receiving the wrong product.

  • Minor factory or packaging imperfections as outlined in our Terms & Conditions.

Opened Products

  • No returns, refunds, or exchanges will be accepted once the factory seal, blister packaging, shrink wrap, or any protective packaging has been opened, removed, or tampered with.

Refund Eligibility

  • All sales are final.

  • Refunds, returns, or exchanges are not available for correctly delivered products.

  • A refund or replacement will only be considered if the customer receives a completely different product from the one ordered (wrong item shipped by Collector's Corner).

Claim Requirements

To be eligible for any claim, customers must submit the following within 24 hours of delivery:

  • A single, continuous, and unedited unboxing video.

  • The video must clearly show all six sides of the sealed shipping box/package before it is opened.

  • The shipping label/AWB must be clearly visible in the video.

  • The entire unboxing process must be recorded from the sealed package until the product is fully unpacked, with no cuts, pauses, or interruptions.

  • Clear photographs of the outer shipping package.

  • Clear photographs of the received product.

  • The order number and a description of the issue.

Claims that do not meet the above requirements may be rejected.

Non-Eligible Claims

The following are not considered valid reasons for a refund, return, or exchange:

  • Minor card bends, soft corners, or blister imperfections.

  • Factory paint inconsistencies or manufacturing tolerances.

  • Wheel alignment variations.

  • Minor packaging wear, storage marks, or handling marks.

  • Manufacturer packaging revisions or variations.

  • Collector preference or expectation of mint packaging.

  • Damage, marks, opened packaging, or any changes resulting from customs inspection or customs authorities opening the original shipping package.

  • If customs authorities open, inspect, reseal, or otherwise handle the original package, the order will not be eligible for return, refund, or exchange on the basis of any resulting packaging condition, damage, or handling marks.

Shipping Charges

  • Initial shipping charges paid for the order are non-refundable and cannot be claimed or reimbursed under any circumstances.

  • Return/reverse shipping charges are also non-refundable and cannot be claimed or reimbursed under any circumstances, regardless of the reason for the return.

  • Any customs duties, taxes, clearance charges, inspection fees, demurrage, or other charges imposed by customs or shipping authorities are not refundable or claimable from Collector's Corner.

Reverse Shipping

  • If a return is approved due to an incorrect item being shipped, Collector's Corner will provide return instructions.

  • The customer is responsible for any applicable return/reverse shipping charges.

  • In all other cases, returns are not accepted.

Refund Processing

  • If a refund is approved because an incorrect product was shipped, it will generally be processed within 7–10 business days after the returned item is received and verified.

  • Any approved refund will exclude the original shipping charges and any applicable return/reverse shipping charges.