Refund & Return Policy
Harvi Toy Corp Legal
Return & Cancellation Policy
1. Order Cancellations
All Sales Final: Once an order is placed, it cannot be cancelled under any circumstances.
2. Mandatory Unboxing Video
An uninterrupted, unedited unboxing video is strictly mandatory to claim any refunds or report issues with your delivery. Without a valid unboxing video showing the sealed package being opened, no claims will be entertained.
3. Non-Returnable & Non-Refundable Scenarios
Safe Delivery: Once an item has been safely delivered to you, it cannot be returned or taken back in any situation.
Change of Mind: We strictly do not entertain "change of mind" returns.
Transit Damage or Loss: Items that are damaged or lost while in transit with the courier are not covered by us.
Manufacturer Defects: As the majority of our items are imported scale models and collectibles, manufacturer defects (e.g., paint flaws, missing decals) are not covered. We cannot facilitate exchanges or replacements for factory-level defects.
Packaging Condition: Due to the nature of collectibles, minor box damage, creases, or soft corners are not always considered valid reasons for a return.
4. Eligible Conditions for Refunds
Pre-Dispatch Issues: Returns or refunds will only be issued if an item was damaged or discovered missing within our premises before being handed over to the courier.
Stock Unavailability: If we are unable to deliver your order or if we do not receive the required quantity from our supplier, the affected items will be considered cancelled, and a refund will be initiated.
5. Return Shipping & Item Condition (For Authorized Returns)
Original Condition: Any item exceptionally authorized for a return must be in its original, unopened, and unused condition.
Return Transit Damage: Any damage that occurs during the return transit back to us is not covered by the seller.
Shipping Costs: In the specific case of an incorrect item being sent by us, we may arrange a return pickup. For any other situations, the buyer is responsible for incurring all return shipping costs.
6. Refund Processing
Upon receiving and successfully inspecting an authorized return, refunds are typically provided in the form of store credit or discount coupons.
If a refund back to the original payment method is approved, it will be issued minus any applicable payment gateway transaction fees and GST.