Refund & Return Policy

REFUND & RETURN POLICY

Non-Returnable Situations

No returns, refunds, or exchanges are accepted for:

• Change of mind or collector preference

• Packaging preference

• Ordering mistakes

• Dissatisfaction unrelated to actual product damage

Opened Products

• No returns, refunds, or exchanges will be accepted once factory seals, blister packaging, shrink wrap, or protective packaging have been opened or tampered with.

Damage Claims

To be eligible for a damage claim, customers must provide:

• A complete, uninterrupted unboxing video

• Photographs of the outer package

• Photographs of the damaged item

• All submitted within 24 hours of delivery

Resolution

Depending on circumstances, Minizoku Pvt Ltd may offer:

• A partial refund

• A full refund

• A replacement subject to stock availability

Reverse Shipping

• Where return of an item is required, reverse shipping charges are generally borne by the customer unless otherwise agreed.

Non-Eligible Claims

The following are not considered defects:

• Factory paint inconsistencies or manufacturing tolerances

• Minor packaging wear

• Manufacturer packaging variations

Refund Processing

Approved refunds are generally processed within 7–10 business days.