Shipping Policy

SHIPPING POLICY

Order Processing

• Orders are generally processed within 1–3 business days after payment confirmation.

Shipping

• Orders are shipped through third-party courier partners.

• Delivery timelines are estimates and are not guaranteed.

Customer Responsibility

• Customers are responsible for providing accurate shipping information.

Package Inspection

• Customers must record a complete and uninterrupted unboxing video — from sealed package to fully unpacked product — to be eligible for damage claims.

Damaged in Transit (DIT)

• Damage claims must be reported within 24 hours of delivery.

• Claims must include an unboxing video and photographs of the damage.

• Minizoku Pvt Ltd will assist in communicating with courier partners and initiating investigations.

Lost in Transit (LIT)

• For delayed or lost shipments, Minizoku Pvt Ltd will assist in contacting courier partners and initiating investigations.

• Final resolution is subject to courier partner findings.

Assistance Commitment

• Assistance will be provided wherever reasonably possible.

• Compensation, replacement, or refund outcomes remain subject to verification and courier approval where applicable.