Refund & Return Policy

Refund & Return Policy

1. Order Cancellations

• Ready-stock orders: Orders cannot be cancelled once they have been dispatched.

• Pre-orders: Pre-orders are generally non-cancellable once confirmed, as stock is arranged specifically against customer bookings. Please contact us if you have any concerns regarding your pre-order.

2. Returns & Exchanges

• Returns or exchanges are not accepted for change of mind, accidental orders, or personal preference.

• If you receive an incorrect, missing, or damaged item, please contact us within 48 hours of delivery with supporting photos or videos for verification.

3. DIT/LIT Policy

• DIT (Damage in Transit) and LIT (Loss in Transit) are not covered under our standard refund and return policy.

• If your shipment arrives damaged or appears to be lost, please contact us so we can review the issue with our courier partner. Any resolution will be subject to verification and applicable consumer protection laws.

4. Pre-Order (PO) Refund Policy

• All pre-order (PO) booking amounts and payments are non-refundable once the order is confirmed, subject to applicable law.

• If a supplier cancels an item or is unable to fulfil the order, we will inform the customer and provide an appropriate resolution, including a refund where applicable.