1. REFUND & RETURN POLICY

Non-Returnable Situations

No returns, refunds, or exchanges are accepted for:

•        Change of mind or collector preference

•        Packaging preference

•        Ordering mistakes

•        Dissatisfaction unrelated to actual product damage 

Opened Products

•        No returns, refunds, or exchanges will be accepted once factory seals, blister packaging, shrink wrap, or protective packaging have been opened or tampered with. 

Damage Claims

To be eligible for a damage claim, customers must provide:

•        A complete, uninterrupted unboxing video

•        Photographs of the outer package

•        Photographs of the damaged item

•        All submitted within 24 hours of delivery 

Resolution

Depending on circumstances, Unbox Multi Collections may offer:

•        A partial refund

•        A full refund

•        A replacement subject to stock availability 

Reverse Shipping

•        Where return of an item is required, reverse shipping charges are generally borne by the customer unless otherwise agreed. 

Non-Eligible Claims

The following are not considered defects:

•        Minor card bends or blister imperfections

•        Factory paint inconsistencies or manufacturing tolerances

•        Minor packaging wear

•        Manufacturer packaging variations 

Refund Processing

Approved refunds are generally processed within 7–10 business days.

2. Payment Cancellation Policy

At UNBOX MULTI COLLECTIONS, we provide secure online payment options through third-party payment gateways and service providers. By making a payment through our website, customers acknowledge and agree to the following terms.

1. Third-Party Payment Services

Payments made through our website may be processed by third-party payment gateways, banks, card networks, UPI providers, wallets, or other payment service providers.

UNBOX MULTI COLLECTIONS does not directly control the processing, authorization, approval, or decline of transactions handled by these third-party service providers.

2. Payment Declined or Cancelled

If a payment is declined, cancelled, failed, or interrupted by the payment gateway, bank, card issuer, UPI provider, wallet provider, or any other third-party payment service, the customer should contact the respective payment service provider or bank for further assistance.

UNBOX MULTI COLLECTIONS cannot guarantee the approval or successful completion of transactions processed through third-party payment services.

3. Amount Debited but Order Not Confirmed

If the customer's bank account, card, UPI account, wallet, or other payment method has been debited, but the payment has not been successfully confirmed and credited to the relevant account of UNBOX MULTI COLLECTIONS, the payment will not be considered received by UNBOX MULTI COLLECTIONS and the order will not be considered confirmed.

UNBOX MULTI COLLECTIONS shall not be responsible for any payment that is pending, failed, declined, cancelled, reversed, or not received/credited to our relevant account due to issues involving the customer's bank, card issuer, UPI provider, wallet provider, payment gateway, payment service provider, network, or any other third party.

Customers are responsible for contacting their respective bank, payment provider, or payment gateway regarding such transactions and any applicable reversal or refund.

An order shall be considered successfully placed and confirmed only after the payment has been successfully processed, verified, and credited to the relevant account of UNBOX MULTI COLLECTIONS.

4. Refund Processing

Approved refunds will normally be processed to the original payment method used by the customer, unless otherwise specified.

The time taken for the refunded amount to appear in the customer's account may depend on the customer's bank, card issuer, UPI provider, wallet provider, or payment gateway. UNBOX MULTI COLLECTIONS is not responsible for delays caused by these third-party service providers.

5. Duplicate Payments

If a customer is charged more than once for the same order due to a technical or payment-processing issue, the customer should contact UNBOX MULTI COLLECTIONS with the transaction details. After verification, any eligible duplicate payment will be processed for refund through the applicable payment channel.

6. Customer Responsibility

Customers are responsible for entering accurate payment and transaction information and for ensuring that their bank account, card, UPI account, or other payment method is active and authorized for transactions.

UNBOX MULTI COLLECTIONS will not be responsible for payment failures, declines, delays, or transaction issues caused by the customer's bank, payment provider, internet/network issues, technical failures, or other circumstances beyond our reasonable control.

7. Contact Us

For payment-related issues, customers may contact UNBOX MULTI COLLECTIONS Official Customer Support Mail unboxofcl@gmail.com with their order number, payment reference/transaction ID, date of payment, and other relevant details so that we can assist with verification.

UNBOX MULTI COLLECTIONS reserves the right to update or modify this Payment, Cancellation & Refund Policy when necessary. Any changes will be published on our website.